Return Policy

Refund & Warranty Policy

Return / Exchange/Refund Policy

For ADDIESKIN watches purchased at this Website only addiesdivewatches.com (exclude any other method like amazon, aliexpress or other webs), you can apply for a return/exchange within thirty (30) calendar days from the date of receipt of the Products (based on the date of receipt on the logistics document). 

Please note that Return / Exchange/Refund only works for the quality problem. The following conditions are not meeting our Return / Exchange/Refund policy:

  • Customer changes their mind, ordered items by mistake, find a better price or items don't fit as expected or want to change an address, or they are not at home during delivery time.
  • The watch has been damaged by customers, like falling, collision or any other caused by customers.
  • The watch has been worn few days, but customers do not like them anymore.
  • The color difference between the photo shooting and the actual object is not in the quality range.

Return / Exchange/Refund conditions

  1. the Products are sent back within the stated return/exchange period;
    the Products are in original condition (for example, the Products are kept intact, unused, or unaltered, no stains or cosmetics on the products) and the conditions for re-sale of the Product has not been affected;
    3.the outer package of the Product is intact (including the plastic bag or box; please do not stick any tapes or labels directly on our watch boxes, please put the watch box into another box or bag), the Product accessories, instructions, tags, labels, etc. should all be kept intact;
    4.If the Product/parcel has additional gifts (gift with purchase promotion), please return the gift together. The gift needs to be kept in the condition as it was received. If the gift cannot be returned, we have the right to ask you to pay for the gift according to the price of the gift we have indicated.

 

Return / Exchange/Refund process

  • Please contact us via E-mail support@addiesdivewatches.com for return / exchange/refund
  • The newly exchanged item will be sent to the delivery address on the original order; if there is any change in the delivery address, please let our customer service know in advance.

 

  • Return address: Contact: ADDIESDIVE, Phone: +86 13728707765, Address F4,ji xiang nan lu 3,ai lian she qu long cheng jie dao long gang qu,shen zhen,long gang qu,guang dong,518172, CN,
  • Refund time:For the returned Products, once we confirm that the return conditions and requirements are met, we will refund the actual payment within 2 business days after receiving the returned Product(s)and confirming the condition meeting our request or not.
  • The time of receipt of the refund depends on different refund methods. The time of actual refund to your account depends on different banks or payment platform operations. It may take up to 10-15 business days. If the return does not meet the return conditions or requirements, we will contact you and return the Product(s) to you at your cost.

 

Warranty Policy

Customers could enjoy a two-year warranty service for ADDISDIVE watches purchased through this official website addiesdivewatches.com, excluding any orders from amazon, aliexpress, or other websites.

The two-year warranty is for the watch movement only (excluding man-made damage, or any repair, or any open),  excluding the watch glass, case, strap, crown, and other appearance parts.

Customers need to send the watch to the China address. The return process is the same as the above Return / Exchange/Refund process